Luna policy

SMS Policy

Last updated: May 21, 2026

Luna is designed as an SMS-first assistant. This page explains how Luna texting works and how to control messages.

Program description

When you text Luna, you can receive replies about meal planning, grocery lists, reminders you opt into, account or shopping setup, and customer support.

Consent and message frequency

Message frequency varies based on your conversations and any reminders you request. Consent to receive SMS messages is not a condition of purchase.

Costs

Message and data rates may apply depending on your mobile carrier and plan.

Opt out and help

Text STOP to unsubscribe.
Text START to resume after opting out.
Text HELP for help.
You can also contact support@byluna.ai.

Carrier notice

Mobile carriers are not liable for delayed or undelivered messages.